FAQ

Supporting Documents

  • A color copy of valid passport or other official identification document issued by authorities (e.g. driver's license, identity card, etc). The identification document must contain the client's full name, an issue or expiry date, the client's place and date of birth or tax identification number and the client's signature.
  • A recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement) dated within the last 6 months and confirming your registered address.

Yes, you do. In order to start trading and to be able to make withdrawals from your account, your account has to be validated, therefore you must provide a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection) or bank account statement not older than 6 months, and confirming your registered address.

As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our main regulatory authority, IFSC. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 6 months) utility bill or bank account statement that confirms the address the client has registered with.

Yes, you can. It is preferable, however, to use the same personal details as for your other trading account(s). You can register for an additional account in the Members Area with 1 click. Kindly note that the maximum number of accounts allowed per client is 8.

No, your new account will be validated automatically, as long as you will use the same personal /contact details as for your previous account.

Yes, you can update your personal information

Trading Accounts

It is simple and quick. Click Open a Real Account, fill in the form and upon completion you will receive an email with your login details that you can use to log in to our secure Members Area. Here you will be able to fund your trading account by clicking the Deposits tab in the main menu. If you are already an Max Global Fx Real Account holder you can open an additional account in the Members Area.

In case you fill out all details correctly, it takes less than 5 minutes.

If you have already opened a trading account, received your login details by email, submitted your identification documents for account validation, and made a deposit; the next step is to download the trading platform of your choice. You can find detailed guidance to our trading platforms here.

We offer the following trading account types:

  • MICRO: 1 micro lot is $1,000
  • MINI: 1 standard lot is $10,000
  • STANDARD: 1 standard lot is $100,000

It is $1 for MICRO, $10 for MINI accounts, while for STANDARD accounts it is $100.

At Max Global Fx demo accounts do not have an expiry date, and so you can use them as long as you want. Demo accounts that have been inactive for longer than 90 days from the last login will be closed. However, you can open a new demo account at any time. Please note that maximum 5 active demo accounts are allowed.

It is not possible to change the base currency of your account, however you can open a new account at any time and then specify your preferred base currency.

No, you cannot lose more than the amount you deposited. Should the slippage of a certain currency pair cause a negative balance, it will be reset automatically with your next deposit.

As the bonus amount is part of your equity and can be used for trading, it is possible for you to lose it. However, you do not have to refund it, moreover, according to the Bonus Terms and Conditions, you can receive a new bonus on your new deposit.

Max Global Fx is operated by Max Global Fx Global Limited, which ensures the safety of client funds and consumer protection as per the applicable laws and regulations. Thus, the measures that Max Global Fx undertakes include the following: Segregation of clients’ funds Clients’ funds get transferred to the Company’s segregated client bank account. These funds are off balance sheet and cannot be used to pay creditors in the unlikely event of Company insolvency. Bank accounts We maintain client and operational bank accounts with banking institutions of great repute. Supervision by the regulator As a regulated Securities Service Provider Licensee, we are obliged to meet strict financial requirements. We are thus required by law to maintain sufficient liquid capital to cover clients’ deposits, possible fluctuations in the Company’s currency positions, and any outstanding costs. In addition, an external auditor conducts an annual audit of the Company’s financial statements.

Please right click on any of the symbols in the Market Watch that you want to see and choose the Chart Window option. Alternatively, you can drag-and-drop any symbol in the chart window.

We offer variable spreads that can be as low as 0 pip. We have no re-quoting: our clients are given directly the market price that our system receives.

The market is open from Sunday 22:05 to Friday 21:50 GMT. However, certain instruments have different trading hours (e.g. CFDs)

Max Global Fx has a Bonus Program with nonstop bonuses for trading purposes only. However, the profit generated with the bonus can be withdrawn at any time.

Deposits/Withdrawals

Currently, you can choose from the following options to deposit and withdraw funds: multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods (including BTC). Please read further detail about our deposit options and withdrawal options on our respective website pages.

You can deposit money in any currency and it will be automatically converted into the base currency of your account, by Max Global Fx prevailing inter-bank price.

Since we can only transfer the same amount back to your card as the amount you have deposited, profits can be transferred to your bank account via wire transfer. If you have also made deposits via E-wallet, you also have the option to withdraw profits to that same E-wallet.

In order to withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our Members Area: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name and can’t be older than 6 months. Once you receive confirmation from our Validation Department that your account has been validated, you can request the funds withdrawal by logging in to the Members Area, selecting the Withdrawal tab and sending us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. All withdrawals are processed by our Back Office within 24 hours on business days.

NO, you can't, you can't withdrawal balance from your trading account if you've an open position.

It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days.

Your withdrawal request is processed by our back office within 24 hours. Via Max Global Fx Card or any e-wallet methods you will receive your money on the same day, and via bank wire or credit/debit card it usually takes 2 - 5 business days.

All deposits are instant, except for the bank wire transfer. All withdrawals are processed by our back office in 24 hours on business days.

To protect all parties against fraud and in compliance with the applicable laws and regulations for the prevention and suppression of money laundering, our company’s policy is to return clients' funds to the origin of these funds, and as such the withdrawal will be returned to your e-wallet account. This applies to all withdrawal methods, and the withdrawal has to go back to the source of the funds deposit.

No, this is not possible. It is forbidden to transfer funds between different clients’ accounts and involve any third parties.

As the bonus amount is part of your equity and can be used for trading, it is possible for you to lose it. However, you do not have to refund it, moreover, according to the Bonus Terms and Conditions, you can receive a new bonus on your new deposit.

As we are a regulated company, we do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal has to go back to the source where the deposit was made.

The bonus is for trading purposes only, and cannot be withdrawn. We offer you the bonus amount to help you open larger positions and allow you to hold your positions open for a longer period. All profits made with the bonus can be withdrawn at any time.

Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts have been opened under your name and if both trading accounts have been validated. If the base currency is different, the amount will be converted. Internal transfer can be requested in the Members Area, and it is instantly processed.

In this case the bonus will be credited proportionally.

If one of your deposit methods has been a credit/debit card, you always need to request withdrawal up to the deposit amount, as a prior to any other withdrawal method. Only in case that amount deposited via credit/debit card is fully refunded back to source, you may select another withdrawal method, according to your other deposits.

At Max Global Fx we do not charge any fees or commissions. We cover all transaction fees (with bank wire transfer for amounts over 200 USD).

Risk Warning: Your capital is at risk. Leveraged products may not be suitable for everyone. Please consider our Risk Disclosure.